Please review these Terms of Use (“Terms”, “Terms of Use”) carefully before utilizing the services provided by Hawthorne Home Cleaning (“us”, “we”, or “our”) through the website www.hawthornehomecleaning.com (referred to as the “Service”).
Your access to and utilization of the Service is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
When creating an account with us, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms, which may result in the immediate termination of your account on our Service.
You are responsible for safeguarding the password you use to access the Service and for any activities or actions under your password, whether your password is with our Service or another service. You agree not to disclose your passwords. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
The Service and its original content, features, and functionality are and will remain the exclusive property of Hawthorne Home Cleaning and its licensors.
Links To Other Websites
Our Service may contain links to other websites or services that are not owned or controlled by Hawthorne Home Cleaning. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any other websites or services. You further acknowledge and agree that Hawthorne Home Cleaning shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any websites or services that you visit
We reserve the right to terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
These Terms shall be governed and construed in accordance with the laws of the State of California without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
In order to prevent misunderstanding or miscommunication, the following Terms of Service apply when booking a service with and hiring Hawthorne Home Cleaning
All clients, regardless of type, should read and understand these Terms of Service. These apply and are legally binding to all our clients who book a service with us over the phone or through our website.
Services: Hawthorne Home Cleaning provides interior residential, Air BnB, and commercial cleaning
services only for residential and commercial properties. Both the client and Hawthorne Home Cleaning
and our Independent Contractors are responsible for clear communication and being responsible
with the client’s belongings and property. All incidents, big or small, are to be reported
immediately.
Booking Confirmations: Booking service online does not guarantee you a spot for that
day/time. You will be contacted by email or phone with a confirmation.
Cleaning Crew: We always work with solo cleaners, occasionally more cleaners may be needed
due to the complexity of work or busy schedules. We do our best to limit the rotation of cleaners
in your home.
Hawthorne Home Cleaning guarantees satisfaction on all cleanings. If we miss something that was included in your scheduled service, we will return to fix it at no charge if:
The issue is reported within 24 hours of the cleaning, and
We are allowed to return within 72 hours to correct it.
A refund will only be considered if:
Refunds will not be issued if:
We encourage clients to inspect the cleaning promptly so we can address any concerns quickly and professionally.
Right To Refuse Services: HawthorneHomeCleaning reserves the right to deny or terminate service due to safety concerns, inappropriate or uncomfortable situations, weapons on the premises, severe clutter, or disconnected utilities. Our employees have the choice to leave if the home is in an extremely unsanitary condition (including mold, blood, urine, feces, or similar hazards) or if they feel unsafe or threatened. If you schedule a cleaning that is deemed unreasonable upon arrival, our cleaners may refuse service on the spot, and a cancellation fee will apply.
Cleaning Day Preparation: Your cleaning price is based on our team focusing their time exclusively on cleaning. We kindly ask that you take a few minutes to tidy up and provide access to the areas and surfaces to be cleaned, including floors, countertops, and tabletops. If you would like our cleaners to assist with organizing or tidying, please let us know in advance so your cleaning fee can be adjusted to reflect the additional time required.
Add-On Services: Additional services may require an extra charge, including cleaning interior windows and sills, detailing blinds, washing dishes, cleaning inside kitchen cabinets, cleaning inside ovens and refrigerators, sweeping garages, and cleaning patios.
Pets: We are happy to work around pets and simply ask that their indoor activity be limited during the cleaning for safety and efficiency. If a pet becomes anxious or presents a safety concern, HawthorneHomeCleaning reserves the right to remove its team from the property. Our cleaners will not enter a home if they believe an animal poses a threat. If service cannot be completed due to aggressive pets, our cancellation policy will apply.
Service Fees: Our instant pricing is based on years of experience and the information provided at the time of booking. If the actual condition of the property requires significantly more time or work than expected, we may adjust the service price accordingly. We will make every effort to contact you before proceeding. If we cannot reach you, our team may leave the property, and the applicable cancellation fee will apply.
Rate Increases: Cleaning rates may be adjusted throughout the year if there are changes to your service frequency, home size, remodeling, change of address, number of occupants, or any other circumstances that significantly increase the amount of work required.
Lockouts: Clients are responsible for providing access to the property on the scheduled service day. If our team cannot gain entry and is unable to contact you within 20 minutes of arrival, the appointment will be considered a lockout, and a 50% service charge or a $50 late cancellation fee may apply. Providing a key or access code can help avoid this charge.
Recurring Service Discount: Recurring service discounts begin after your first cleaning appointment. If you skip scheduled cleanings and reduce your service frequency, your pricing will be adjusted to match the new schedule. For hourly service appointments, please provide a prioritized task list so our team can focus on the most important items first.
Recleans: Requests for re-cleans or refunds must be made within three days of the original service. We appreciate the opportunity to resolve any concerns with a re-clean before issuing a refund. Refunds cannot be processed without first allowing us to perform a re-clean. Requests may also be denied if our team has been treated abusively, hired independently, or if running water or electricity was unavailable during the original appointment.
Use of Homeowner’s Equipment: If you request that we use your vacuum or other cleaning equipment, HawthorneHomeCleaning accepts no responsibility for damage or repairs. If your equipment is not functioning properly upon arrival, we will not be able to complete vacuuming services.
