Privacy Policy

Last updated: July 14, 2026

Scrub Perfect LLC, doing business as Hawthorne Home Cleaning (“Hawthorne,” “we,” “us,” or “our”), operates a residential cleaning service in Philadelphia and the surrounding Main Line suburbs. This policy explains what information we collect through our website [hawthornehomecleaning.com] and related services, how we use it, and your choices.

If you don’t agree with this policy, please don’t use our services. Questions? Email

Email: [email protected].

1. Information We Collect

Information you give us when you book, request a quote, or contact us

Name
Phone number
Service address and billing address
Email address
Payment card details (processed by Stripe — see stripe.com/privacy; we don’t store full card numbers)

Information collected automatically when you visit our site:
- IP address, browser type, device information, operating system
- Pages viewed, referring URLs, timestamps
- Approximate location (from IP)
- Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Schedule, deliver, and manage cleaning services
Process payments and send receipts or invoices
Respond to inquiries and provide customer support
Send service updates and, with your consent, marketing communications
Improve our website, services, and marketing
Prevent fraud and comply with legal obligations

3. Who We Share It With

We share information only with vendors who help us run the business, including:

Payment processing (Stripe)
Scheduling and CRM tools
Email and SMS providers
Advertising and analytics platforms (e.g., Meta, Google)
Google Maps Platform APIs — see Google’s Privacy Policy

We may also transfer information in connection with a merger, acquisition, or sale of assets. We don’t sell your personal information.

4. Cookies and Tracking

We use cookies and similar technologies to run the site, understand usage, and deliver relevant ads. Most browsers let you block or delete cookies in settings. You can opt out of interest-based ads at aboutads.info/choices. We don’t currently respond to Do-Not-Track browser signals, as no standard has been finalized.

5. Data Retention

We keep your personal information only as long as needed for the purposes above, generally no more than 2 years after our last interaction, unless a longer period is required by law (e.g., tax records).

6. Security

We use reasonable technical and organizational measures to protect your information. No system is 100% secure, so we can’t guarantee against unauthorized access, but we take it seriously.

7. Children

We don’t knowingly collect information from anyone under 18. If you believe a minor has provided us information, email: [email protected] and we’ll delete it.

8. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or restrict how we use your personal information. To exercise these rights, email [email protected].

Marketing opt-out: Click “unsubscribe” in any marketing email, or reply STOP to marketing texts. We’ll still send service-related messages (appointment confirmations, invoices, etc.).
Withdraw consent: You can withdraw consent at any time by contacting us. This doesn’t affect processing done before withdrawal.

EEA/UK residents can also complain to their local data protection authority.

9. Updates

We may update this policy from time to time. The “Last updated” date at the top reflects the current version. Material changes will be posted prominently on our site.

10. Contact Us

Scrub Perfect LLC d/b/a Hawthorne Home Cleaning [email protected]